Fixed a system misclassifying ~90% of users, improving onboarding accuracy by 70% and eliminating manual work for the sales team.
Diagnosed why payments were failing silently, then designed a recovery system with saved methods, expiry visibility, and retry flows. Recovered ~20% of failed payments and reduced churn.
Designed a quota management system for a cloud infrastructure platform, giving teams visibility and control over resource consumption across environments.
Redesigned how trees are surfaced and distributed, turning static content into an engagement-driven feed that became the default home experience for logged-in users.